Director of Support, service delivery leader, network engineer, cloud migration specialist, and founder of VoZ Quantum Solutions.
Walter Rodriguez has more than two decades of experience managing client relationships, leading local and remote technical teams, and delivering VoIP, data, networking, healthcare communications, AI-enabled support, and cloud services.
His background spans support leadership, service delivery management, network operations, sales engineering, field engineering, data center operations, carrier services, and cloud migration planning. As Director of Support at SpinSci Technologies, Walter leads global support operations for AI-powered healthcare communication platforms, helping mission-critical environments improve patient access, reliability, performance, and customer experience at scale.
At VoZ Quantum Solutions, Walter brings that enterprise-grade experience into AI automations, trading intelligence, CRM and call systems, secure networking, cloud services, and the support that keeps it all running.
Honest diagnostics, methodical troubleshooting, secure remote support, and practical guidance when hands-on service is the better path.
years across technology & cybersecurity
Managed service delivery teams, ticket queues, KPIs, SLA performance, scheduling, process documentation, and customer acceptance for complex deployments.
Leads support strategy for AI-enabled healthcare communication platforms, including predictive monitoring, faster root cause analysis, and proactive support models.
Deep experience with SIP services, NOC operations, Cisco routers and switches, firewalls, Wi-Fi, SD-WAN, MPLS, fiber, data circuits, and VoIP CPEs.
Planned migration strategies for data center infrastructure, cloud services, Microsoft 365, Azure, AWS, OneDrive, SharePoint, Teams, and secure platform adoption.
Combines technical precision with clear communication, honest diagnostics, remote support, and practical guidance for when hardware or on-site service is required.
Leads global support operations for AI-powered healthcare communication platforms, ensuring performance, scalability, and reliability across mission-critical environments that impact patient access and engagement. Focuses on Epic EHR, Cisco contact center platforms, NICE CXone, Five9, Genesys, Twilio, AWS Cloud, voice AI, transcription, real-time insights, predictive monitoring, faster RCA, and proactive support models.
Led large-scale development and delivery initiatives across call center technologies, healthcare EHRs, and CRM integrations. Managed cross-functional teams, vendors, partners, and customer stakeholders while defining technical requirements, aligning milestones, resolving risks, and communicating delivery outcomes with transparency.
Led service delivery work, customer kickoff meetings, MSP coordination, team management, KPI tracking, documentation, scheduling, third-party technician deployments, and post-deployment customer acceptance.
Led operations and support team development, customer issue resolution, inventory tracking improvements, KPI and SLA management, budgeting, and data center best practices.
Supported customer presentations, RFP responses, technical solution design, Salesforce proposal tracking, infrastructure audits, cloud migration strategies, cost modeling, and delivery timelines.
Managed NOC and field engineering teams across the USA and Asia, supported SIP services over a Sonus-powered network, developed ITIL-based workflows, handled escalations, outage reviews, ServiceNow integration, KPI metrics, and MTTR reporting.
Held technical leadership and engineering roles with Unicall SA ESP, Interlink Global / New Global Telecom Venezuela, Citigroup, WJR Consulting, NextiraOne, MadgeWeb, and Bellsouth International Wireless Services, spanning WAN/LAN support, branch router turn-ups, Cisco and Nortel maintenance, international network implementations, ATM backbone deployments, SDH radio backhaul, and Latin America test-and-turn-up work.
Reach out for AI automations, trading intelligence, CRM and call systems, secure networking, cloud migration, and support.
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